Refund policy

Return and Refund Policy

We want you to be 100% confident when shopping at Solvar. For this reason, we offer a generous 60-day return and refund policy.

If for any reason you are unhappy with a purchase, please contact us at support@shopsolvar.com and we’ll provide a refund or exchange where applicable. All returns must be made within 60 days from the receipt date, be in new and unused condition, and include the original product packaging.

If a parcel is not collected and is returned to us, we may treat it as a return and refund the order minus any return shipping and handling costs, in accordance with this policy.

This Return and Refund Policy applies in addition to any mandatory consumer rights you may have under applicable law.

RETURN INSTRUCTIONS

Please contact us by email at support@shopsolvar.com within 60 days from the date your package arrives to request a return.

RETURNS

Returned items must be in new condition and include the original product packaging. The manufacturer’s packaging must be free of writings or markings. Do not use the manufacturer’s product box as the shipping container.

You are responsible for all shipping costs associated with returning products to our returns warehouse.

INTERNATIONAL RETURNS

International shipments should be marked “Merchandise Return” and shipped with a carrier that does not levy brokerage fees. The customer is responsible for any applicable brokerage or customs charges.

Any items shipped COD or with additional brokerage fees charged to shopsolvar.com upon delivery will be rejected.

REFUNDS

Refunds are credited back to the original method of payment. If the original payment method is unavailable, the refund will be issued as store credit.

Please allow 3–5 business days for returns to be processed after they arrive at our distribution center. You will receive an email confirmation once your return has been received.

If you believe a charge has been made in error, please contact us first at support@shopsolvar.com so we can review your order and attempt to resolve the issue through our standard return and refund process.

FURTHER DETAILS

shopsolvar.com is not responsible for any damage or loss of returned packages. We recommend insuring returned shipments through the carrier. Refunds cannot be processed for damaged items; damaged items will be returned to the customer via ground shipping.

Before sending any items, you must complete the return request process and receive prior authorization, regardless of the reason for return.

Please note that third-party shipping services such as UPS Store, FedEx Kinko’s, Mailbox Etc., or similar companies may charge additional fees beyond standard ground shipping. shopsolvar.com does not reimburse these charges. Do not return any items COD, as COD returns cannot be accepted.

Products that have been used in any manner are not eligible for return.

At its discretion, shopsolvar.com may issue store credit for returned products. Any store credit issued will expire one year from the date of issuance.

shopsolvar.com strives to provide high-quality products and ensure customer satisfaction. If you have any questions or concerns regarding your purchase, please contact us at support@shopsolvar.com.

Company Name: AVANTIA GROUP LIMITED
Registration: 79792090
Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG